Shipping & Returns

Return Policy

Because our products are offered at discounted prices, all sales are final.

If your order arrives damaged, we'll gladly provide a full refund and cover the cost of return shipping. You must contact us within 30 days of the original purchase date to start the return process. To qualify, the item must be returned in its original condition and packaging.

Shipping & Local Delivery

Local Delivery (Calgary City Limits)

We offer local delivery within Calgary city limits. Delivery costs are determined based on the value of your order.

Local deliveries are typically completed within 5 business days. Some exceptions may apply depending on order size, and delivery requirements.

Canada-Wide Shipping - Some exclusions may apply

We offer Canada-wide shipping for customers outside of our local delivery area. Shipping options and costs are determined based on the value of your order.

Estimated delivery timelines will be provided based on your location and the shipping method selected. We are committed to processing and shipping all orders within 2 business days.

Tracking Orders

Once your order has shipped, you will receive a confirmation email with your tracking information. You can use this tracking number to monitor the status of your shipment.

Processing Times

During periods of high order volume, processing and shipping times may be extended. We appreciate your patience and understanding as we work to ensure every order is prepared and shipped with care.

Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact us immediately at autumn@wayless.ca. Our team will work with you to resolve the issue and determine the appropriate solution, including replacement or refund options where applicable.

Contact Us

If you have any questions or need assistance with our shipping policy, please don’t hesitate to reach out. Our team is happy to help and can be contacted at autumn@wayless.ca or by text at 587-224-6141.